FAQ
Frequently Asked Questions
Shipping
How long does delivery take?
Estimated delivery is 10–18 working days from the date your order is dispatched. Our products ship from international warehouses, so please allow the full window before getting in touch. Occasionally, customs or carrier delays may extend this slightly.
Will I receive tracking information?
Yes. Once your order has shipped, you'll receive a confirmation email with your tracking details so you can follow your parcel every step of the way.
Do you ship internationally?
We currently ship to the UK and selected international destinations. If you're unsure whether we deliver to your location, please contact us before placing your order.
Returns & Refunds
What is your return window?
You can return any item within 30 days of delivery. Items must be unused and in their original packaging to be eligible for a refund.
What condition must items be in to qualify for a return?
Items must be unused, undamaged, and returned in their original packaging. We're unable to accept returns on items that show signs of use or damage not present at the time of delivery.
How long does a refund take?
Once we receive and inspect your returned item, refunds are processed to your original payment method within 5 business days. You'll receive a confirmation email when your refund has been issued.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other payment methods available at checkout. All transactions are processed securely through Shopify's encrypted payment system.
Is it safe to pay on your website?
Yes. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment details are never stored on our servers.
Product Questions
What materials are your products made from, and how do I care for them?
Product materials and care instructions vary by item and are listed on each individual product page. If you have a specific question about a product not covered in the listing, feel free to contact us and we'll be happy to help.