Returns Policy
Our Returns Policy
At Kitche, we want you to be completely happy with your purchase. If something isn't right, we're here to make it easy.
What We Accept
We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging.
Refunds
Once we receive and inspect your returned item, refunds are issued to your original payment method within 5 business days.
How to Start a Return
- Contact us at kitche.store/pages/contact with your order number and reason for return.
- We'll confirm the return address and send you instructions by email.
- Ship the item back to us using a tracked service (we recommend keeping proof of postage).
- Refund processed — once we receive the item, your refund will be issued within 5 business days.
Your Rights
This policy is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Questions?
If you have any questions about a return, please contact us — we're happy to help.